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Discussion topic: Sky q mini box not connecting after broadband upgrade

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Anil
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This message was authored by Anil This message was authored by: Anil

Sky q mini box not connecting after broadband upgrade

‎16 Nov 2023 12:08 PM

I have been trying to reconnect my mini box after we had fibre broadband installed but it just remains with an orange light. Have restarted the router and main sky q box. Still no connection

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky q mini box not connecting after broadband upgrade

‎16 Nov 2023 02:07 PM

Posted by a Superuser, not a Sky employee. Find out more

@Anil you will need to reset the network connections on the Q box so it picks up the new network see https://www.sky.com/help/articles/setting-up-sky-q-do-you-have-a-sky-hub

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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