Nothing connecting to my broadband

[Woody+07]

Run a checker on my broadband sky state it looks good but not one sky box, mini box, ring, Alexa is connected everything is stating something wrong with broadband 

all lights are green on router it's been switch off and on again still same issue 

[Lisa-P1987]

Hi there @Woody+07 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.