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Discussion topic: No internet

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Amelia+ladek
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This message was authored by Amelia+ladek This message was authored by: Amelia+ladek

No internet

‎24 Mar 2024 08:03 AM

I've had no Internet since 9 pm last night. I've gone through the checks with you online and it says my Internet is fine. I have no Internet on my phone and my sky Q mini box doesn't work either, but my sky downstairs does

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: No internet

‎24 Mar 2024 08:19 AM

Posted by a Superuser, not a Sky employee. Find out more

@Amelia+ladek check the lights on your Sky hub as even if you have lost internet connection the Q mini should receive the linesr channels from the main Q box if your hub is on and producing a wifi signal. If the hub is dead call Skybto get it replaced.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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