No internet

[Mattyboii1998]

Hi all, my broadband got activated today, the power and Wi-Fi lights are on but still have no internet connection, I have it all plugged in right, could anyone help please. 

[GD1 · Accepted solution]

@Mattyboii1998  If today is the activation day then services can take up to midnight to go live.

[cookiemonsteruk]

@Mattyboii1998 

Even if openreach has sent the sms saying they have activated your broadband it can take sky up to midnight this evening to go active

[Mattyboii1998]

Oh right okay, thank you both for your help 

[Mattyboii1998]

I still have no internet connection?? 

[GD1]

@Mattyboii1998   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Mattyboii1998]

Thank you so much

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Mattyboii1998 an invite to chat.

[francinej]

no internet

[Izka12e]

I haven't had internet since yesterday, I would like to ask why and why I should pay extra if I had extra money for Sky for £20

[Chrisee]

@Izka12e if you are paying £20 per day for internet you are being massively over charged😀

Sky like all isps cannot guarantee 24/7 service but do pay compensation for total loss of service after 2 full working days after the date you report the fault. See Customer Auto-Compensation | Sky Help | Sky.com