No Fibre or Phone 3 weeks !

[Elnrgt500e]

Hi dont usually post in here but I have no fibre broadband or phone going on now three weeks . My connection keeps dropping every 10mins or so even though both ont and router will show all green lights sometime router will show orange on the phone light .

I have been through the rounds with trouble shooting new router etc etc . I had engineer booked 2 weeks ago and they came back and said all was ok there end no actuall engineer came to my house . Been onto sky as of today they said the it was with open  reach again and basically I have to wait. 

Anyone else had similiar issues ? 3 week now is a bit much 

Thanks

[Jackbull]

Hello did you get any further with this and I'm 3 weeks in on my no phone line and interrupted broadband and it's with open reach and no time scale as per sky 

[Elnrgt500e]

Hi yes got it sorted eventually problem was with openreach dont no what the issue was think it was something in the exchange . i just keep calling sky to escalate it .

[Chrisee]

@Jackbull where issues arecwith Openreachbthere is very little Sky can do to progress the problem.it is frustrating but Openreach take their own sweet time sorting issues