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Discussion topic: New to sky broadband and internet keeps dropping out

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This message was authored by BNrod This message was authored by: BNrod

New to sky broadband and internet keeps dropping out

Hi we have just moved to sky broadband ans have had more issues in the first 2 days than the last 2 years with BT.  The internet keeps stopping and we need it as we work from home. This is not acceptable, I have done everything you state on your fix's but this is poor. Also paying for Wifi Boost and still can't get a Wifi signal in parts of the house. Please help as you are great for all the other services I have from you. 

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This message was authored by GD1 This message was authored by: GD1

Re: New to sky broadband and internet keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@BNrod   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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