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Discussion topic: Where do I get a new ONT power cable from?

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This message was authored by CP987 This message was authored by: CP987

Where do I get a new ONT power cable from?

I have just got my sky broadband but the previous occupant of the house took the ONT power cable. How do I get a new 1/if I purchase online what's the correct 1 to get?
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Where do I get a new ONT power cable from?

Posted by a Superuser, not a Sky employee. Find out more

@CP987  If you are able to call Sky and report this, they will get a new ONT fitted with a new power supply.



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This message was authored by lettice This message was authored by: lettice

Re: Where do I get a new ONT power cable from?

Posted by a Superuser, not a Sky employee. Find out more

As there has been a number of different models of ONTs by different brands, like Nokia, Adtran and Huawai installed by Openreach, it may not be so easy to source a correct replacement power cable online.
Would not also think it wise to source a power supply for it other than through Openreach.
Contact Sky and they will get one to you, possibly with an Openreach visit.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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