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Discussion topic: New micro filter needed

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This message was authored by Princess456 This message was authored by: Princess456

New micro filter needed

Hi my Wi-Fi isn't great and would like a new micro filter to see if that will help

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: New micro filter needed

Posted by a Superuser, not a Sky employee. Find out more

@Princess456 

Sky do not provide microfilters anymore and unless your connection is outright dropping and the broadband light is changing colour then its very unlikely to be a microfilter issue.

 

If you post your router stats we can have a look for you.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Princess456
Topic Author
This message was authored by Princess456 This message was authored by: Princess456

Re: New micro filter needed

Thank you I will have a look - it's just not great Wi-Fi and hasn't been for awhile so trying out different options as says all good when I check on sky 

Princess456
Topic Author
This message was authored by Princess456 This message was authored by: Princess456

Re: New micro filter needed

What do I copy for u to see the stats? The summary status? 

This message was authored by Chrisee This message was authored by: Chrisee

Re: New micro filter needed

Posted by a Superuser, not a Sky employee. Find out more

@Princess456 wrote:

What do I copy for u to see the stats? The summary status? 


The details are in the link.

 

You can buy micofilters at most hardware stores for a few pounds if you want to try that.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Princess456
Topic Author
This message was authored by Princess456 This message was authored by: Princess456

Re: New micro filter needed

1741A1D8-68E3-4BFD-9549-C6DBCB5E49FD.png

This message was authored by jamesn123 This message was authored by: jamesn123

Re: New micro filter needed

Posted by a Superuser, not a Sky employee. Find out more

@Princess456 

Those are not your stats, follow the instructions to the end.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Princess456
Topic Author
This message was authored by Princess456 This message was authored by: Princess456

Re: New micro filter needed

14186EFD-32CC-4E01-8F9B-12891BFA5DDC.png

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: New micro filter needed

Posted by a Superuser, not a Sky employee. Find out more

@Princess456 

 

21Mbs inbound and 5Mbs outbound at the Hub certainly isn't very good, and you're then likely to have WiFi losses on top of that.

 

Dou you happen to know what Sky quoted as your Guaranteed Minimum Download Speed?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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