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Discussion topic: New Router Delivery Delay

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JoeFullwood
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This message was authored by JoeFullwood This message was authored by: JoeFullwood

New Router Delivery Delay

‎02 Feb 2024 09:26 AM

Hi,

 

I have ordered and my ONT is activated I'm just waiting for router? Does anybody know how long they take ?

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JimM1
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Re: New Router Delivery Delay

‎02 Feb 2024 09:39 AM

@JoeFullwood The router is normally due to be dispatched few days before the SKY activation.

They would have given you that date when you signed up. If you check on your MY SKY account that

should show you the current status. If not call sky to find out, there has been post's of delayed router being sent so it maybe worth checking. The ONT install does not mean that you are activated, that is down to sky.

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Highlinder
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Re: New Router Delivery Delay

‎02 Feb 2024 11:38 AM

Posted by a Superuser, not a Sky employee. Find out more

@JoeFullwood  What information does it give you about your router delivery in track orders in my account?



If someone has helped give them Like.

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