I have just switched broadband provider to Sky and WhatsApp is not functioning.

[Cwmynys]

I have switched broadband provider to Sky and WhatsApp is not working. It won't connect and I get a message telling me I have no internet connection, however every other app is working, and there is no issue with my broadband. Other people with an iPhone can't connect using my broadband but android users can. Any ideas?

[caesarome]

Have you checked your Sky Broadband Shield settings:

https://broadbandshield.sky.com/

[Cwmynys]

Yes, I have 

[Pinkette]

Mine was doing the same as I've just switched to sky broadband too. I had to change shield settings. It was set to block most things. Which is good in one way but fairly annoying in another. As WhatsApp is so widely used. Why block the most common app in the world. Sorted now. Check your shield settings. 

[TechmanagerMal]

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@Cwmynys wrote:

Yes, I have 

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• Whatsapp won't work with PG settings, I suggest you turn Broadband Shield off to prove Whatsapp works.

[Pinkette]

I modified shield settings for it to work with WhatsApp. Solved it for me. Thanks for reply. 

[Pauline++c]

Same problem how did you solve it

[Chrisee]

@Pauline++c normally caused by the default setting for Sky Broadband Shield which you can change by using the My Sky app under Broadband settings.

[k22shs]

Thank you so much much I have changed the shield and now I can work on my phone at home.