Moving Home

[JNixon22]

I'm moving home in a month, it keeps saying call to book an engineers visit but this wont be required as it's just broadband what do i do

[GD1 · Accepted solution]

@JNixon22  You will still need to call to book the hiome move as broadband doesn't follow you around, there are physical connections to be undone at your currentr address and setup at your new address.

You will need to give Sky a minimum of 10 working days notice, a month might be too soon.

https://www.sky.com/help/articles/home-move-before-you-book?irct=vhelp1108

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Hang+Ngai]

I need to book home move date, it alway say call us

[jamesn123]

@Hang+Ngai 

Sometimes a homemove can only be booked over the phone so you'll need to call if thats what it is telling you to do.