28 Nov 2023 09:21 AM
We had the electrics upgraded and during the process removed all phone line ports in the house.
Can we still get skybroadband?
28 Nov 2023 09:42 AM
Posted by a Superuser, not a Sky employee. Find out more
All terrestrial (fixed line) broadband requires either a master 'phone' socket (ADSL, FTTC, G.fast) or an optical cable and ONT (FTTP).
Depending on which broadband technology the address is provisioned on, fitting such infrastructure is part of the installation process.
Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
It's the table and the two text lines below it which are most useful.
Remove any personal information (such as the address itself) if you post an image.
28 Nov 2023 03:28 PM
Posted by a Superuser, not a Sky employee. Find out moreIn previous experience if you've removed the Openreach master socket yourself then when placing a broadband order you will have to wait until activation day then call Sky and report that you do not have a socket at which point Openreach will come out and fit one. As far as I am aware there is no way to get Openreach to come out and do this pre-activation.
However if you have FTTP in your area then this would be different as Openreach would come out anyway and install the fibre cable into your home.
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