Internet not working

[John249]

My internet connection is down and has been for the past hour. I have checked all the connections and there is nothing obstructing the router. I need help

[jamesn123 · Accepted solution]

Hi @John249 

Have you run the line test in the My Sky app?

[John249]

Yes I did it's ok sky are sending out an engineer as the fault is in the master socket. Thank you anyway.

[Mari5]

My internet isn't working. App suggests there are no issues in the area and my broadband should be working

[John249]

I had this yesterday switched everything off for 30 seconds seems to be ok now.