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Discussion topic: Internet connection keep dropping

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This message was authored by FreddyAdu This message was authored by: FreddyAdu

Internet connection keep dropping

For the last 4 days our internet connection it repeatedly dropping out.

 

It drops off for a brief period and then comes back 

 

This is happening multiple times an hour throughout the day. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet connection keep dropping

Posted by a Superuser, not a Sky employee. Find out more

@FreddyAdu Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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