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Discussion topic: Internet and voice off

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Tracey121
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This message was authored by Tracey121 This message was authored by: Tracey121

Internet and voice off

‎08 Mar 2024 12:58 AM

Internet light has gone off and voice light is amber. 

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet and voice off

‎08 Mar 2024 07:24 AM

Posted by a Superuser, not a Sky employee. Find out more

@Tracey121 loss of connection between midnight and 6am can often be due to maintenance of equipment and networks  If your service is back this morning that is likely to be the cause.


However if it is still down run the connection test in the My Sky app to see if there is a known issue if nothing shows there call Sky to report the fault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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