Discussion topic: Hi there, my internet keep dropping out meaning we

This message was authored by: Leigh3 · ‎18 Sep 2023

Hi there,

My internet keeps dropping out for periods.

It means we are regularly now unable to finish watching our programmes and also means my son's games keep dropping out when he is playing.

It recovers again after a short period before doing it again after about 10mins.

It's becoming very frustrating and not the service we pay for.

This message was authored by: Highlinder · ‎18 Sep 2023

@Leigh3 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: GD1 · ‎18 Sep 2023

@Leigh3 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: Hi there, my internet keep dropping out meaning we

Hi there, my internet keep dropping out meaning we

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