@ElenacvgSo was this a brand new house and you got sky installed. Just wondering if you had a previous provider. It does sound like the WiFi isnt reaching all areas of the house. I take it all is ok when you are closer to the router? If so then you could try moving the router higher up onto a table top or similar as its best to have your router as high up as possible and not tucked away in a cupboard or behind the sofa (within the limits of what the cables will allow). If still not working then you are likley going to need WiFi boosters. What package do you have for the broadband? Some include the option of free boosters if you are having issues.
