17 Apr 2024 10:26 AM
Hi all,
I have installed sky in my new house on the 3rd of April since then the kids doesn't get any internet at their bedroom we believe is due to the house of anything you can help me with.
Thanking you in advance
Elena Villon Guale
17 Apr 2024 02:41 PM
@ElenacvgSo was this a brand new house and you got sky installed. Just wondering if you had a previous provider. It does sound like the WiFi isnt reaching all areas of the house. I take it all is ok when you are closer to the router? If so then you could try moving the router higher up onto a table top or similar as its best to have your router as high up as possible and not tucked away in a cupboard or behind the sofa (within the limits of what the cables will allow). If still not working then you are likley going to need WiFi boosters. What package do you have for the broadband? Some include the option of free boosters if you are having issues.
17 Apr 2024 07:36 PM
18 Apr 2024 10:21 AM
Posted by a Superuser, not a Sky employee. Find out moreBest way to solve it would be with boosters, a 3rd party mesh system or powerline
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