Eufy Smart Plug would connect to Sky Broadband Q Router

[mchu5pwp]

Hi,

I have a Sky Broadband Q Router (SR203) and 4 Eufy smart plugs.  

The plugs were working with the router but then due to some issues i had to resync them to the wifi.

Now they will not connect.

I have read through lots of posts and can confirm i have:

1. Unchecked Synchronise 2.4 GHz and 5 GHz Settings as the plugs only use 2.4GHz
2. Tried different channels on 2.4GHz
3. Tried 2.4Ghx Security option
4. Disabled the firewall temporarily
5. Turn off the 5 GHz 

None of the above works.

I read somewhere  changing the mode of the wifi can help.  But on my router the mode option is greyed out/disabled so i cannot change it - any idea how to enable this?

Also tried running off a mobile hotspot.

1. Turning off the router.
2. Created a mobile hotspot on another phone (phone2) with the same SSID and password as the router
3. Used the hotspot on my phone (phone1) to try and sync the plug.  This works and I can sync and control the plug whilst using the hotspot.  So the plugs are working.
4.  But once I turn off the hotspot and switch the router back on the app no longer speaks to the plug!

[Chrisee]

@mchu5pwp is the phone running the app using the 2.4GHz connection as if itvis connected to the 5GHz band that would explain the issue.

[mchu5pwp]

@Chrisee No I make sure the phone is only connecting to the 2.4 GHz by either forgetting the 5Ghz so it can't connect or disabling the 5Ghz from the Router.  

[Chrisee]

@mchu5pwp if so I would rest the plug if that is possible and refresh the app. 

[mchu5pwp]

@Chrisee yeah i need to reset the plug time in try but holding the button for 5 seconds. I've also tried resetting the router and uninstalling and reinstalling the app. Nothing helps.

[Chrisee]

Sorry @mchu5pwp I cant of anything more suggestions.

Edit - Sky are currently rolling back firmware to address an issue with various devices losing connection which might sort your issue check your hub if the firmware  is 7.03.05 or 4.03.05 you may be affected. This isnt something customers can do and thecrollback will take a week or so to complete.

[mchu5pwp]

@Chrisee is the WiFi mode option disabled for you also? Is there a way to enable this. I read somewhere that changing this mode during the initial sync could work but currently I can't find a way to change this. Seems it locked down on the router.

[Chrisee]

@mchu5pwp I don't use Sky wifi and sorry I don't know what mode you are referring to.

[venus1978]

@mchu5pwp Currently having all the same issues as you.

Did you ever find a solution ?