Connections to Azure & Microsoft services not working

[NeilH2345]

Im a web developer and work from home.

I seem to have problems connecting to Azure Dev Ops in particular, and other Microsoft services need me to constantly refresh the browser to connect. Teams is the same.

I have tried everything to connect to Azure Dev Ops. But get error connection refused.

Ive just piggybacked on my iPhone through 4G and connected no problems at all.

Microsoft services and websites load first time.

There is something blocking these requests from Sky or the router.

I have chnaged my DNS to Google DNS on my laptop to see if that makes a diffrence, but the same thing happens.

Anyone have a similar problem? any fixes for this? Ive also diabled Sky Broadband Shiled and still the problem persists.

[jamesn123]

Hi @NeilH2345 

Please post your router stats & let us know how the device you are using is connected to the Sky hub

[NeilH2345]

HI

Thanks for responding.

Im connecting over WiFi to the router via my Laptop (DELL XPS 15).

Info of the router:

System Details

ManufacturerSky

(removed)

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Modem

Modem StatusConnected

DownStream Connection Speed0

UpStream Connection Speed0

IPv6 Loopback Address(removed)

---

Broadband Port

MAC Address(removed)

IPv4 Address [MY IP HERE]

Network TypeMER

IPv4 Subnet Mask(removed)

Gateway IPv4 Address(removed)

IPv4 Domain Name Server(removed)

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server 

IPv6 Global Address(removed)

IPv6 Link Local Address(removed)

IPv6 Delegated Prefix(removed)

---

WAN Port

WAN Port StatusConnected

Port DetailPort 4

---

LAN Port

MAC Address(removed)

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask(removed)

IPv6 ULA(removed)

IPv6 Global Address(removed)

IPv6 Link Local Address(removed)

DHCPv6On

---

WiFi Port

Name (SSID) (removed)

Region Europe

Current Channel 6 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

Moderator comments: removed identifiable information

[jamesn123]

@NeilH2345 

Those are not your stats, at the bottom of the page there is a button that says show statistics.

Can you try connecting via ethernet to see if the problem is still present? This will tell us if the problem is related to the WiFi or the entire connection

[NeilH2345]

Ah Sorry, Here you go:

Router Statistics

System Up Time: 02:52:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN WANoE 962342 893904 0 157488 825219 02:51:00

LAN Up 849915 929346 2 477148 113806 02:52:43

WLAN (2.4 GHz) Up 65551 10365 0 790670 54397 02:51:13

WLAN (5 GHz) Up 190377 176010 0 4405 4733 02:51:13

---

Broadband Link Downstream Upstream Connection Speed 0 kbps 0 kbps

I dont have a ethernet port on my laptop to test it directly through the ethernet unfortunatley

[NeilH2345]

[jamesn123]

@NeilH2345 

Your stats look fine, no WAN or WiFi drops.

As I said before would be useful for you to check if it still happens over ethernet

[NeilH2345]

yeh, not sure how i can test it ethernet wise.

Ive tehered it to my iPhone, using 4g it works fine, instantly.

When i change the phone to use WiFi, I get the exact same problem.

[NeilH2345]

I did ring Sky to speak to technical support.

They couldnt find anything wrong.

I reset my router, switched everything off and on again.

It then started working.

I went for Lunch.

Came back, and it did the exact same thing.

I reset the router again, switched everything off and on, but this time it didnt help. Problem persisted.

Very annoying, im having to tether to my phone each time i want to push and puill the code base in visual studio and access Azure DevOps.

[simon194]

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@NeilH2345 wrote:

Im a web developer and work from home.

I seem to have problems connecting to Azure Dev Ops in particular, and other Microsoft services need me to constantly refresh the browser to connect. Teams is the same.

I have tried everything to connect to Azure Dev Ops. But get error connection refused.

Ive just piggybacked on my iPhone through 4G and connected no problems at all.

Microsoft services and websites load first time.

There is something blocking these requests from Sky or the router.

I have chnaged my DNS to Google DNS on my laptop to see if that makes a diffrence, but the same thing happens.

Anyone have a similar problem? any fixes for this? Ive also diabled Sky Broadband Shiled and still the problem persists.

---

Although not the same problem as you have but our corporate VPN uses AzureSSO for logging in and I've been having problems with the connection to the Microsoft login servers timing out. It logs in  straightaway if I connect to my phone when it's running as a hotspot. After that I can switch back to the ethernet connection.

Coincidentally, this started after my SR203 updated to the  7.03.0100.R firmware.

[fordy105]

@NeilH2345   Did you or anyone else happen to get this problem sorted ? 

I have similar with using Sky in that if I use a wi-fi connection to the my P.C,  files on Shareporint will not open and I receive a server not available error message.  If I tether to my mob phone and use its data service,  all is okay and likewise if I conenct the P.C to the Ethernet port of the SR203 that also works fine.

So its some bizzare issue with just the wi-fi causing an issue with accessing MS servers.   I did wonder if its a Sky mesh issue perhaps as my Sky Q hard wired Ethernet connection had been dropped by the Q Box and after forcing it back to use Ethernet teh sharepoint problem appeared to have been resolved but today its back again.  As others, it is intermittant but ~99% of the time it just does not open the Shareporint files.  Adeas anyone ? 

[simon194]

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@simon194 wrote:

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@NeilH2345 wrote:

Im a web developer and work from home.

I seem to have problems connecting to Azure Dev Ops in particular, and other Microsoft services need me to constantly refresh the browser to connect. Teams is the same.

I have tried everything to connect to Azure Dev Ops. But get error connection refused.

Ive just piggybacked on my iPhone through 4G and connected no problems at all.

Microsoft services and websites load first time.

There is something blocking these requests from Sky or the router.

I have chnaged my DNS to Google DNS on my laptop to see if that makes a diffrence, but the same thing happens.

Anyone have a similar problem? any fixes for this? Ive also diabled Sky Broadband Shiled and still the problem persists.

---

Although not the same problem as you have but our corporate VPN uses AzureSSO for logging in and I've been having problems with the connection to the Microsoft login servers timing out. It logs in  straightaway if I connect to my phone when it's running as a hotspot. After that I can switch back to the ethernet connection.

Coincidentally, this started after my SR203 updated to the  7.03.0100.R firmware.

---

I had forgotten about my post.

Anyways, the issue was on Microsoft's side and took about 6 weeks for them to resolve, so nothing to do with Sky.