Broadband Installation Hangs in Limbo

[Ethan-K]

The engineer came to install broadband at my house, but unfortunately, the installation was not successful. Now, I'm unsure what to expect, as I haven't received any notification from SKY. The engineer left quickly after the attempt.

[jamesn123]

@Ethan-K 

Did the engineer give a hint as to what the problem was? Is it an FTTC or FTTP connection?

[Ethan-K]

The engineer mentioned a problem with the wiring but left without providing further details. I'm now feel quite frustrated about it.

[jamesn123]

@Ethan-K 

The engineer should feedback to Sky and let them know what needs to happen next but you may need get in touch with Sky yourself to force an update

[Ethan-K]

It's challenging to reach Sky staff; I can't even find their email. Every time, it's just AI responding to me.

[jamesn123]

@Ethan-K 

They dont have email support.

I've escalated your post to Sky, look out for a message on the forum.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Ethan-K.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.