Connecting 2.4 ghz devices

[Brammers1]

I want to connect a 2.4 ghz device (security camera) to my wifi, but at the moment this is only 5ghz. Is it possible to reconfigure the wifi to get dual band?

[cookiemonsteruk · Accepted solution]

@Brammers1 

Have you seperated the 2.4ghz and 5hz wifi bands. Follow the steps below

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[TimmyBGood]

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@Brammers1 wrote:
 at the moment this is only 5ghz. 

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By default in its shipping configuration a Q Hub or a Sky Broadband Hub will be broadcasting the same SSID on both 2.4Ghz and 5Ghz.  The oldest model still in support (the Sky Hub) is 2.4Ghz only.

[xenon81]

If your router is transmitting 2.4 and 5Ghz then there really should be no need to do anything. If the new device doesn't support 5Ghz then it simply won't see the 5Ghz network and will connect to 2.4Ghz instead. 

[cookiemonsteruk]

@xenon81 

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@xenon81 wrote:

If your router is transmitting 2.4 and 5Ghz then there really should be no need to do anything. If the new device doesn't support 5Ghz then it simply won't see the 5Ghz network and will connect to 2.4Ghz instead. 

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Thats in an ideal world. However experience says that some 2.4ghz only devices need to see a seperate 2.4ghz ssid from the router

[Brammers1]

Update: thanks for the advice; I de-synched the 2.4 and 5.0 ghz signals, renamed the 2.4 and connected the camera successfully. 

[Perfectpacman]

How did you do that?

[cookiemonsteruk]

@Perfectpacman 

Use the link in the post marked "answer"

[splinternet]

I've been running just the 5 Ghz wifi on my sky hub since I had it about 2 years ago.  SkyQ box, computers, printers, Alexa, etc... have all run OK.   I've just installed a wifi doorbell (Arlo) which only works on 2.4GHz, so I've now activated this in the hub too, giving it a different SSID from the 5GHz.  The Sky Q box has automatically hooked itself up to the new 2.4GHz SSID and I'm finding streaming is now juddery, so I want to connect it to the 5 GHz service.  However, in SkyQ network setup, I don't see a list of available networks to choose from, like I do with my computers etc.... so how can I connect the Q box to another network?

[cookiemonsteruk]

@splinternet 

Even with the bands synchronised the sky q box requires connection to both 2.4 and 5ghz .  So nothing should have changed

[splinternet]

So if one or other of the two networks was disabled (can this be done using Sky hub admin?)  then not all functionality in the Sky Q Box is going to work?   In the Sky Q setup, is there any guidance as to settings in the hub?