Can no longer connect to Wi-Fi on my phone,

[PaulineJ]

My phone and iPad have suddenly stopped auto-connecting to the Sky Wi-Fi. The network appears under my networks in settings, but when I choose it i am asked to'login to captive wi-fi'. I can login to that ok, but not sure what I should be looking for.

[Greenfingers001 · Accepted solution]

Hi there @PaulineJ , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[PaulineJ]

Many thanks. Restarting the router seemed to resolve the problem.