Broadband not working

[Emmet15]

Thanks redkit. Still no broadband😡

[Swanlinbar2023]

Yup. That was the answer I got when I FINALLY got to talk to a human being. I work from home in a high-impact industry, and this is not only a problem for me, but also my client. Five days is 50 billable hours missed, and approx 100 medical research documents that will be delayed. Not happy at all.

[TAPC]

Broadband out here in Cork for the last two days. Almost impossible to get any help from Sky. I eventually got through to a very nice lady in the helpline who told me there was an issue that would take "about a day" to fix. She was excellent but could only give me the information she was given. Brutal service, I've lost two working days and the big issue is I have no idea whatsoever if they're fixing it. 

[Emmet15]

Just got my internet  back this morning. Hadn't reported it was out as I couldn't get through to sky. Hopefully it won't take long to resolve yer issues.

[TAPC]

Well I got through on the phone again. As before a very nice lady who did here best. She ran a line test to find out what I found out myself by following online instructions two days ago - red light flashing in ONT box - means there is a fault outside the property. Will be fixed remotely in 3 to 5 days. 
I have no problem with technical issues. They happen. I have a huge problem with the convoluted process Sky have put in place to fix them.