Broadband not working

[Redkit]

Broadband not working. Internet and voice light on sky hub is solid orange. Any ideas how to fix?

[caesarome]

@Redkit 

See if the test here finds an external fault because if it does it show ask you to book an engineer repair:

https://www.sky.com/help/articles/broadband-diagnostic-start

[Redkit]

Hi. Thanks for replying...I tried that link and it just says your broadband is not working and to get in touch

[Swanlinbar2023]

Not working here in Swad in Cavan either. Not happy about not being able to contact an actual human to report the issue to, and the outage map says there's no problem in my area. I've checked with my neighbours, and they're all out as well. Thanks for nothing, Sky.

[Redkit]

Ya, not happy with this ....my eldest has an online college exam tomorrow...not good timing for this to happen 

[Emmet15]

Sky broadband gone on me here in Mayo. Neighbour couple of miles away is working and they are also with sky? Anyone else in Mayo having problems?

[Redkit]

Ya I'm from mayo....as far as I know our broadband has been out all day

[Emmet15]

Mine could have been out all day also but not sure as I'm just home☹️ 

[Redkit]

Broadband still not working, just on phone trying to get through....is there any no. to use to get technical support ?

[Emmet15]

Not that I know of☹️

[Redkit]

Finally got through to sky...was told that they would send someone to my house between 3-5 days, but I never got any email or proof that this will happen...

Anyone ever have this happen?

[Chrisee]

@Redkit it isn't Sky who sort line faults its Openreach and most faults are sorted remotely so dont need a home visit if they need to come into your home they will ccontact you. The 3 to 5days is likely time scale. There are always more faults after bad weather hence the enginerrs are very busy and domestic lines are low priority.

[Redkit]

@Chrisee thanks for the reply...that sounds better...been without broadband since yesterday

[Emmet15]

Hi, what number did you call?

[Redkit]

Hi. Can't put the phone number up for some reason but if you click on the link below  it should give you a contact no. if your broadband still isn't working

https://www.sky.com/help/articles/broadband-diagnostic-start