Discussion topic: Account not available

This message was authored by: BeckyWillcox · ‎26 Nov 2023

I received a text from Sky advising me that my installation date may not go ahead for the 28th as scheduled and I would receive an update by the 22nd.
I've not received another message and when I click on my profile to try & access the inbox it says that it is not available and may be because I don't have any open orders.
Is there any other way of finding out if my installation will be going ahead or not?

This message was authored by: Chrisee · ‎26 Nov 2023

@BeckyWillcox you need to talk to Sky to find out what has happened as Sky's phones are very busy I have escalated your post to the Sky team whonsupport the forum who will send you an invitation to a private chat through the forum. When they do a chat icon should appear but it maybe tomorrow.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Addie15 · ‎26 Nov 2023

Hi there! Thank you for escalating this. We have sent an invite to BeckyWillcox.

This message was authored by: Lisa-P1987 · ‎28 Nov 2023

Update - Spoken to @BeckyWillcox and in the end we recommended they called our specialist Order Recovery Team 🙂

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Account not available

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