i have paid my bill on 15 april but still it’s showing me that i have to pay my bill

[MuhammadZohan]

• i have paid my bill on 15 april but still it’s showing me that i have to pay my bill

[caesarome]

@MuhammadZohan 

Is your bill usually taken via your payment method each month, if it is does this payment you made now appear as a credit on either this bill oryour next one ?

[Wala]

I payed on 8 April 26.00£ And today again my bank account shows £26.00 Sky Why 52£?

[Mr+Flibbles+86]

Hi there @MuhammadZohan , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MarkGoldsmith]

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@Wala wrote:
I payed on 8 April 26.00£ And today again my bank account shows £26.00 Sky Why 52£?

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@Wala because you shouldn't have made a manual payment. You only need to make a manual payment when your automated payment has failed and Sky has instructed you its failed and you need to make a payment.

When subscribing to Sky you need to have a direct debit or continuous card payment setup on your account, this means that Sky will automatically take the amount every month. This process is tied into when your bill is generated, so paying manually won't stop the automated payment for that month. The manual payment ends up going towards next months bill, which will mean the automated payment won't happen next month as your account would be in credit.