My Sky website and app on mobile your products issue

[Paul+Boland]

I just noticed a issue when using My Sky to check my products

Affects using My Sky on Sky Website or when using My Sky App on a mobile 

When you click Your Products you get message Sorry, we're having technical difficulties 

When working correctly 

It should list your sky devices and Sky services you have subscribed with 

My Sky on  Sky Glass and Sky Stream menu in settings your products clicking works but does not work on Sky Website or the My Sky App on a mobile 

I only noticed this today my Sky was working on Website and mobile app a few days ago

[Iceblues]

I have the exact same issue as well. I have  only noticed this error today (14th Sep) but had been working fine previously.

I know that I can ring up customer services, but I do everything online or through the app.

Can someone on behalf of Sky investigate this urgent issue as soon as possible.

[Mark39]

Both working OK here which suggests it's not a universal problem and therefore probably best reported to Sky on an individual basis.

[Paul+Boland]

This is affecting other customers as I contacted Sky and told me they know about it

They are aware 

It happens when you click your products on the My Sky It's when using (My Sky on their Website and My Sky App on Mobile Phones)

Sky replied

We are working on that application to fix the errors, We'll let you know through E-mail, once it's fixed

[Iceblues]

Sky customer services not at all helpful when I raised the issue. As I am a Sky Stream customer the first response was that they were not willing to do downgrades on the phone as the viewer has the option to do themselves online.

I had already explained that this was not possible due to an error that I am seeing and have tried on different browsers, etc.

The reply was I should wait another 48 hours for the error to resolve and then try again. That would mean I will be billed unnecessarily for an extra few days.

Sky needs to fix this problem as soon as possible.

[Paul+Boland]

Sky have fixed issue in regards your products on my sky

My Sky Website and My Sky App clicking your products now works