14 Sep 2023 08:07 PM
I just noticed a issue when using My Sky to check my products
Affects using My Sky on Sky Website or when using My Sky App on a mobile
When you click Your Products you get message Sorry, we're having technical difficulties
When working correctly
It should list your sky devices and Sky services you have subscribed with
My Sky on Sky Glass and Sky Stream menu in settings your products clicking works but does not work on Sky Website or the My Sky App on a mobile
I only noticed this today my Sky was working on Website and mobile app a few days ago
15 Sep 2023 12:19 AM
I have the exact same issue as well. I have only noticed this error today (14th Sep) but had been working fine previously.
I know that I can ring up customer services, but I do everything online or through the app.
Can someone on behalf of Sky investigate this urgent issue as soon as possible.
15 Sep 2023 08:07 AM
Posted by a Superuser, not a Sky employee. Find out moreBoth working OK here which suggests it's not a universal problem and therefore probably best reported to Sky on an individual basis.
15 Sep 2023 06:07 PM - last edited: 15 Sep 2023 06:17 PM
This is affecting other customers as I contacted Sky and told me they know about it
They are aware
It happens when you click your products on the My Sky It's when using (My Sky on their Website and My Sky App on Mobile Phones)
Sky replied
We are working on that application to fix the errors, We'll let you know through E-mail, once it's fixed
16 Sep 2023 09:46 AM
Sky customer services not at all helpful when I raised the issue. As I am a Sky Stream customer the first response was that they were not willing to do downgrades on the phone as the viewer has the option to do themselves online.
I had already explained that this was not possible due to an error that I am seeing and have tried on different browsers, etc.
The reply was I should wait another 48 hours for the error to resolve and then try again. That would mean I will be billed unnecessarily for an extra few days.
Sky needs to fix this problem as soon as possible.
29 Sep 2023 01:16 AM - last edited: 29 Sep 2023 01:17 AM
Sky have fixed issue in regards your products on my sky
My Sky Website and My Sky App clicking your products now works
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