Wrong commentary on match on Sky Sports Football last night

[Andy+Unsworth]

I was watching the Norwich Vs Luton match last night on Sky Sports Football Red button (on Virgin).

The pictures were from Norwich vs Luton, however the commentary was for the Huddersfield match ! This is not the first time this has happened.

It was fine for the Luton vs QPR match on Saturday.

[Kirsty+S27]

Hi @Andy+Unsworth 

Welcome to the Sky Community Forum!

Regarding the issue you have raised, you can send the Viewer Relations team an email - viewerR@sky.uk for further support. 

Thank you. 

[Andy+Unsworth]

Thanks, will do

[ozsat]

This was posted by VM staff in their own forum:

we're aware of an issue affecting the Red Button feature on Sky Sports that may cause the wrong commentary to be heard across one or multiple Football games.

We're working on implementing a fix for this issue, however due to the complex nature of this fault it is unlikely to be resolved in the near future.

You may find that this issue reoccurs until the fault is resolved; we will however update this thread as soon as we have any update or an estimated fix date.

VM and Sky have been working on issues with the Sky Red Button services for a for weeks. The audio has been wrong on football and golf recently.

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@Andy+Unsworth wrote:

I was watching the Norwich Vs Luton match last night on Sky Sports Football Red button (on Virgin).

The pictures were from Norwich vs Luton, however the commentary was for the Huddersfield match ! This is not the first time this has happened.

It was fine for the Luton vs QPR match on Saturday.

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[Andy+Unsworth]

Thanks, will look in the VM forums