Viewing card not working

[Nadia10]

My sky viewing card is not working Iv followed online help removed cleaned reset box and it's still not working I'm just getting a message saying insert viewing card 

[Annie+UK]

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)