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Discussion topic: Updating issue

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This message was authored by: KCSKR

Message posted on ‎25 Aug 2024 08:04 PM

Updating issue

My screen is saying "updating system software, do not disconnect " It says it takes 10 mins but an hour later it's stoll doing it and no access to programmes. Any advice please. Thankyou
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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎25 Aug 2024 08:05 PM

Re: Updating issue

Posted by a Superuser, not a Sky employee. Find out more

@KCSKR  What platform are you seeing this message from?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: KCSKR

Message posted on ‎25 Aug 2024 11:34 PM

Re: Updating issue

Hi I think I'm just on sky communities site 

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This message was authored by: GD1

Message posted on ‎26 Aug 2024 01:17 AM

Re: Updating issue

Posted by a Superuser, not a Sky employee. Find out more
@KCSKR wrote:

Hi I think I'm just on sky communities site 

So your not seeing this on a Sky Q or Sky+ box, where are you seeing this message then? as it's highly unlikely to be related to Sky Broadband.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: KCSKR

Message posted on ‎26 Aug 2024 03:49 PM

Re: Updating issue

It was on the tv screen. I just have a sky HD box. Not sky q or glass. All sorted now. Thankyou for your help

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This message was authored by: GD1

Message posted on ‎26 Aug 2024 04:58 PM

Re: Updating issue

Posted by a Superuser, not a Sky employee. Find out more
@KCSKR wrote:

It was on the tv screen. I just have a sky HD box. Not sky q or glass. All sorted now. Thankyou for your help

In that case it is nothing to do with Sky +HD or Sky Broadband, it is a TV message.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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