@ssjw wrote:
Losing tv signal several times a day. Tv programs freeze internet streaming programs freeze and then lose connection. I have to turn off and restart each time and then it works again. This is happening more often
That sounds incredibly frustrating — especially when you’re having to reboot multiple times a day just to get things working again.
A few things you might want to check:
Signal Strength & Quality (for Sky Q or satellite users):
Go to Settings > Signal and check if the strength and quality are consistently low. If they are, there might be an issue with your dish alignment or cabling.
Broadband Stability (for streaming content):
- Even if your broadband seems fine on other devices, the Sky box could be dropping its Wi-Fi connection. If possible, try using an Ethernet cable instead of Wi-Fi for a more stable connection. You will need to rename your Router, as the Sky device will still try to connect to WiFi even with an Ethernet cable.
- Overheating or Hardware Faults:
If the box feels very hot, or if it’s been in use for several years, there could be a hardware issue developing. A replacement might be needed.
Software Update:
Make sure your box is fully up to date. You can check this via Settings > System Info > Software Version and force an update if needed.
Contact Sky Support:
Since the issue is recurring more frequently, it might be worth calling or chatting with Sky so they can run remote diagnostics and possibly send an engineer if needed.
