No apps working

[TracyG1]

Just tried going onto BBC player and it says this app is currently not available 

[Annie+UK]

Which Sky System do you have?

• Sky Q (Satellite box)
• Sky Stream (Internet box)
• Sky Glass (Internet TV)

[Marlu-Nyu]

When you see the error "This app is currently not available" while trying to access BBC iPlayer, there could be several possible causes—ranging from device compatibility issues to temporary service outages. Since you haven’t specified the device you’re using, I’ll outline a few general troubleshooting steps that should cover most scenarios:

Here is some general advice: 

1. Restart Your Device

• Whether you’re using a Sky Q box, Sky Glass, Sky Stream puck, or another smart device (e.g. smart TV, Firestick, or a gaming console), a full restart is a good first step.

• Unplug it from the power for 30 seconds, then plug it back in and try launching BBC iPlayer again.

2. Check for Service Outages

• Sometimes BBC iPlayer or Sky’s app services experience temporary downtime. You can check:

  • BBC iPlayer Service Status

  • Sky Service Status

3. Ensure Your Device and Apps Are Up to Date

• If you’re using a smart TV, streaming stick, or console, check for system updates and make sure the BBC iPlayer app is the latest version.

• For Sky Glass or Sky Stream, software updates usually happen automatically, but you can check by going to:

  • Settings > System Management > Software Version

4. Check Internet Connection

• A poor or interrupted internet connection might prevent apps from launching properly.

• Try streaming another app like Netflix or YouTube to see if they work.

• You can also run a connection test via your Sky settings.

5. Region Restrictions

• BBC iPlayer only works in the UK. If your device or account is set to a different region (or if you're using a VPN), the app may not load or be available.

If on Sky Q, Glass, or Stream

• Sky Q: BBC iPlayer is accessed through the Apps section. If it's not appearing or won’t load, try resetting your apps:

  • Go to Settings > Status > Apps > Refresh Apps.

• Sky Glass / Stream: Navigate to BBC content via voice commands or the Home menu. If that fails, it could point to a temporary unavailability of the app on Sky’s platform. You may want to reboot your device and check network settings.

If none of the above resolves the issue, please reply with:

• The device you’re using (e.g., Sky Q, Glass, Firestick, smart TV model)

• Any error codes or specific messages you see

• Whether other apps are working