Tnt red button

[andrewf007]

Watching tnt sports and you press the red button to get another sport not loading just the circle going round and round very annoying

[Jason-]

Good Morning @andrewf007, sorry to see you have been having problems with the red button option on TNT Sports then trying to watch a different sport. I can appreciate how frustrating this would and we'd like to help get things working for you! 

Just to confirm, is this on Sky Q or Sky Streaming (Glass/Stream)? 

Thanks, Jason-

[andrewf007]

On sky Q

[Jason-]

The red button content on TNT Sports will require your Sky Q box to be connected to your broadband. If it is connected, then I would try a restart of your box to see if that helps things?

Press standby on your Sky Q remote, then switch off or unplug your box at the mains.
Check there are no lights on the front panel of your Sky Q box and all cables are securely connected.
Plug in and switch your Sky Q box back on at the mains.
Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Some features may take up to 5 minutes to return.
 

Jason-

[andrewf007]

I have tried this several times and it's still not working