Sports Hub - Missing F1 onboards & additional feeds

[GamingGeek]

Dutch Grand Prix has just ended and throughout the race, I was unable to access onboards or additional feeds (e.g. multiscreen, driver tracker) via the interactive button on Sky Stream as the new "Sports Hub" only has football. I can access them via the Sky Sports mobile app but it's nice to have them on the big screen

Previously, pressing the interactive button would give you a dedicated Formula 1 sidebar with the ability to select another feed, view information about the drivers & teams and the current championship standings. Now, there's not a single mention of F1

[lettice]

The Sky sports hub is only available to select interactively on selected Sky Sports channels.

The multiview feed options may show feeds from multiple live sports across Sky channels, but the Sky Sports hub extras like tables/stats/match info/recaps/clips will be targeted to football.

Only the Sky Sports F1 channel will show the F1 race control, that is a separate interactive feed to the new Sky Sports hub.

Within the Sky Sports mobile app, there would have been both a Sky Sports hub and a race control option to select either also.

[GamingGeek]

The image I have attached is the same I got after pressing the interactive button on Sky Sports F1 UHD, Sky Sports F1 HD & with multiview enabled (& Sky Sports F1 HD being one of & the highlighted channels) to see if anything changed there but no, it was the exact same. 

As I mentioned, I was able to access the onboards & additional feeds within the mobile app, but I should be able to do so on my Sky Stream puck too, like I have been able to for past races this season. It's only been during the Dutch Grand Prix that I've been unable to access anything F1 related while on Sky Sports F1 via the interactive button

[GamingGeek]

This is me turning on my Sky Stream, going to Sky Sports F1 UHD and pressing the interactive button after the race control popup shows and as you can see, there's not a single mention of Formula 1 throughout, even if you go to the "More" section

(Ignore it going blank, that's just weird HDR nonsense and happened before with the old sidebar)

[lettice]

Odd, as I all afternoon during the three progs of the Sky F1 coverage, I have dropped into and out of race control on the F1 UHD channel, the launch of the correct F1 race control worked fine on my Sky Stream puck.

The normal F1 Race control is still there now in pre race (as race has ended so no onboard, driver tracker feeds etc).

Can you please pass your issue you saw via the Sky Viewer relations team to report it;
[email protected]
They do respond to emails with any updates for your queries or problems and will pass onto the elegant playout team to check.

[lettice]

Will on Monday, also mention what you saw in our Superuser closed area of the community to make Sky aware of your glitch.

[lettice]

Thanks for the video of the issue, most helpful 😀

[KevNewMedia · Accepted solution]

Hi @GamingGeek 

Thanks for coming back to the Community.

We appreciate that you've highlighted this problem, and the video helps to make it easier to understand.  We have escalated this problem to our support teams to understand why this has happened and apply a fix.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Thank you @lettice for tagging us.