0

Discussion topic: Sports Box Office order problem

Reply
Avatar for MarkD72
Level 1 icon
What's this?
This message was authored by: MarkD72

Message posted on ‎27 Apr 2025 05:14 PM

Sports Box Office order problem

Hi, I ordered the Benn v Eubank fight using my phone (as I was out) and it is showing as part of my predicted next bill, but I can't see the programme on my Sky Box to watch it.
Report post
Post 1 of 10
720 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎27 Apr 2025 05:18 PM - last edited: ‎27 Apr 2025 05:20 PM

Re: Sports Box Office order problem

Posted by a Superuser, not a Sky employee. Find out more

@MarkD72  To watch via box you needed to order via the remote or this weblink (1st option)

 

https://www.sky.com/boxoffice/?dcmp=ssb.com_CEvCB_articles


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 10
718 Views
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎27 Apr 2025 05:22 PM

Re: Sports Box Office order problem

Posted by a Superuser, not a Sky employee. Find out more

@SKY1992bf 

That isn't actually correct as you can order online to watch it live (as you can not set a recording for it) and you should have access to the repeats:

 

https://www.sky.com/help/articles/sky-box-office-ordering-an-event

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 10
712 Views
Reply
Confetti Ring
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎27 Apr 2025 05:26 PM

Re: Sports Box Office order problem

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

@SKY1992bf 

That isn't actually correct as you can order online to watch it live (as you can not set a recording for it) and you should have access to the repeats:

 

https://www.sky.com/help/articles/sky-box-office-ordering-an-event

@caesarome  I beg to differ the op is saying they can't view via the box so they obviously haven't ordered via one of the options I posted 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 4 of 10
705 Views
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎27 Apr 2025 05:33 PM - last edited: ‎27 Apr 2025 05:35 PM

Re: Sports Box Office order problem

Posted by a Superuser, not a Sky employee. Find out more
@MarkD72 wrote:
but I can't see the programme on my Sky Box to watch it.

Did you order it via this link - https://www.sky.com/boxoffice

 

If so do you see the repeat broadcasts as being available to watch over the next few days so they appear in your scheduled folder ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 10
698 Views
0 Likes
Reply
Confetti Ring
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎27 Apr 2025 05:47 PM

Re: Sports Box Office order problem

Posted by a Superuser, not a Sky employee. Find out more

@MarkD72  the final repeat via the box is showing now, so what happens when you tune into channel 491


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 6 of 10
685 Views
0 Likes
Reply
Avatar for MarkD72
Level 1 icon
What's this?
Topic Author
This message was authored by: MarkD72

Message posted on ‎27 Apr 2025 05:49 PM

Re: Sports Box Office order problem

Thanks. I can view it, but I can't record it..... I want to watch it later today. 

Report post
Post 7 of 10
682 Views
0 Likes
Reply
Confetti Ring
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎27 Apr 2025 05:51 PM - last edited: ‎27 Apr 2025 05:52 PM

Re: Sports Box Office order problem

Posted by a Superuser, not a Sky employee. Find out more

@MarkD72  You had to order via the box remote to be able to record 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 8 of 10
677 Views
0 Likes
Reply
Avatar for MarkD72
Level 1 icon
What's this?
Topic Author
This message was authored by: MarkD72

Message posted on ‎27 Apr 2025 05:58 PM

Re: Sports Box Office order problem

Thanks. I didn't realise that. I'm not going to be able to watch it. Is there any way I can get a refund do you think. Would I have to call Sky? 

Report post
Post 9 of 10
669 Views
0 Likes
Reply
Confetti Ring
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎27 Apr 2025 06:02 PM

Re: Sports Box Office order problem

Posted by a Superuser, not a Sky employee. Find out more

@MarkD72  Only by calling sky can you request a refund but normally refunds have to be requested before the live event start time so you may be out of luck 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 10 of 10
666 Views
Reply
Reply