@Thomasmurphy Your post has been mlved from the Sky Go board as your issue is unrelated to the Sky Go App.
Nothing can or indeed will happen on the back of a community post, Sky won;t send relacement boxes on the back of a community post.
You also don't say which TV box it is? Do you have Sky+HD, Sky Q or Sky Stream
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
