SkyShowTime subtitle styling still buggy, support confirms

[FlorisMK]

Subtitle styling is still broken on SkyShowTime. My experience:

• Web: The subtitle styling option in Account settings gives an error when saving, and has no effect.
• Web: The subtitle styling option during playback works, and persists over different sessions and different content.
• Android: No subtitle styling option available. Changes to the web styling do not affect the Android app.
• LG WebOS: No subtitle styling option available. Changes to the web styling do not affect the WebOS app.

I've just been in touch with SST support (twice), and they've acknowledged that this is a current issue. "Will pass it on to the relevant team," blah blah. In any case: don't bother trying to fix, we'll just have to wait for an update that fixes it.

[nolte · Accepted solution]

@FlorisMK what country are you in?

This forum is for sky customers in uk & Ireland.

Sky showtime is a separate streaming app  available in countries where Sky do not have their own operations. 

[FlorisMK]

My apologies. I'm in the Netherlands. I guess I should not post here.

[TimmyBGood]

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@FlorisMK wrote:

 I guess I should not post here.

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The main issue is none of us have actually seen Showtime because it's not available in countries which have Sky satellite service.

[Marlu-Nyu]

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@FlorisMK wrote:

My apologies. I'm in the Netherlands. I guess I should not post here.

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You can contact Sky Showtime in the Netherlands by:

1. Live Chat

   • Available from 11:00 to 23:00 (NL time) via the SkyShowtime Help-centre page. 

   • During off hours, you can use the web-contact form instead.

2. Email

   • You can send them an email.

   • They aim to respond within 48 hours.

3. Via the Help Centre / Support Pages

   • Go to the SkyShowtime website, scroll to ‘Help’ / Helpcentrum (at bottom of page). 

   • There are sections for different types of issues: login, billing, devices etc. If you can’t find what you need, there’s usually a “Contact us” link / option for live chat or message. 

4. Mailing Address (for certain enquiries)

   • The Amsterdam office is listed for newsroom / media / corporate matters:
     NDSM-Plein 6, 1033WB Amsterdam

   • If your issue is more of a customer-service issue, use the email / live chat instead.

[FlorisMK]

Thanks, I know. I've been in touch with them, and my post here was the result: a PSA about the current status. I just wasn't aware I was on the wrong forum 🙂

[FlorisMK]

Which is why I should not post here; my post was intended as a PSA, but this is the wrong audience.