Sky streaming box

[Allison3]

I am contacting you on behalf of my mother in law Mrs Isobel Gilmour. Her sky box is broken and you were contacted on Friday re this an we were told sky would call back but we have had no phone call and she is 95 without any tv to watch

[Daniel0210]

@Allison3 
You aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers.

Which Sky TV platform does she have… (post moved from Sky+ board as Sky don't support that set up) ?