Sky Atlantic: "All her fault" problem

[Confused30]

I have been trying to watch All her fault, the program stops on an advert before starting and it won't move. Then screen goes black and the process starts again 

Moderator note: subject of thread updated to better reflect the conversation

[KevNewMedia]

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@Confused30 wrote:

I have been trying to watch All her fault, the program stops on an advert before starting and it won't move. Then screen goes black and the process starts again 

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Hi @Confused30 

Welcome to the Sky Community 🙂

A few questions....

• What equipment are you seeing this on? Sky+/Q/Glass or Stream
• What episode do you see it on?
• If you have skip ads, is it after using this button?
• Does a restart of the equipment help?

[Confused30]

It's sky Q program is stuck on an advert before episode one

[KevNewMedia]

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@Confused30 wrote:

It's sky Q program is stuck on an advert before episode one

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Which advert is it @Confused30 ?

[Confused30]

Not sure what it's for, it starts with a couple in a car they turn to look at a sleeping girl and sticks there, if I fast forward it just scrolls back

[LushFamily]

We have the same problem!

[KevNewMedia · Accepted solution]

Thank you for coming back to me @Confused30 and @LushFamily, I've passed the information onto our support teams who are investigating.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[Mayo1979]

Exactly the same for me, skyQ, plays for a few minutes and then a black screen. Ive tried deleting and downloading again but goes straight to the black screen.

[Jupiter73]

Has the issue with "its all her fault" been resolves yet. I still cannot watch it.