@Betsybee
I have moved your post as it definitely isn't a Sky Mobile phone problem.
What Sky TV platform do you subscribe to and is this your Sky remote or TV remote?
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
