Red button

[Greenshank]

Why am I  being asked to press red button when I try and watch any Sky program? This hasn't happened before.

[Annie+UK]

Which Sky System do you have?

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass/Sky Streaming Puck (Sky Glass Forum)

[nolte]

What programme are you trying to watch?

[Greenshank]

Any sky program 

[caesarome]

Can you view the SD channels ?

[Greenshank]

No can't watch anything recorded or anything that is a sky channel

[caesarome]

@Greenshank 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Greenshank.

[Tom-W19]

Hi Greenshank

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Anonymous]

@Tom-W19 , @Addie15 , what was the issue? Others may be able to benefit if they have a similar issue.