Skyhook

[CPP53]

I am having issues migrating over from discovery + app to the HBO Max app for TNT sports. 

used to watch TNT sports in the Discovery + app - now its moved to HBO Max App.  I log in using the same details as my Discovery + app but the HBO Max App is asking me to pay gor a TNT subscription and doesn't recognise I already pay for it! (Have already activated HBo max through Sky) been on the phone to Sky customer service everyday this week and no one has been able to help me (Sky VIp Diamond member been with Sky for over 27 years!!) essentially I'm now paying for a TNT subscription that I can't view 

[MarkGoldsmith]

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@CPP53 wrote:

I am having issues migrating over from discovery + app to the HBO Max app for TNT sports. 

used to watch TNT sports in the Discovery + app - now its moved to HBO Max App.  I log in using the same details as my Discovery + app but the HBO Max App is asking me to pay gor a TNT subscription and doesn't recognise I already pay for it! (Have already activated HBo max through Sky) been on the phone to Sky customer service everyday this week and no one has been able to help me (Sky VIp Diamond member been with Sky for over 27 years!!) essentially I'm now paying for a TNT subscription that I can't view 

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@CPP53 Do you pay Sky for TNT Sports?

[CPP53]

Yeah have a TNT Sports subscription with Sky

[MarkGoldsmith]

@CPP53  To see if they can help I've escalated your post to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

More information on the escalation process can be found here: 
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Danz994]

Good Morning @MarkGoldsmith Thanks for making us aware of this. I'll send @CPP53 an invite now and we can assist further. Thanks, Danielle 

[CPP53]

Thank you much appreciated!