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Discussion topic: Re: Booking a sky engineer

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Avatar for Caroline27Nov24
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This message was authored by: Caroline27Nov24

Message posted on ‎30 Sep 2024 08:56 PM

Re: Booking a sky engineer

I lost WIFI  for 3 days and sky engineer came and gave me new router and git me connected. But I'm still losing tv signal when it rains. It just has to be slightly raining and my tv glitches.  Can anyone help

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎30 Sep 2024 09:01 PM

Re: Booking a sky engineer

Posted by a Superuser, not a Sky employee. Find out more

I've moved your post here, as it's not related to Sky's landline (Talk) service. Which Sky tv system do you have? 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎01 Oct 2024 09:25 AM

Re: Booking a sky engineer

Posted by a Superuser, not a Sky employee. Find out more
@Caroline27Nov24 wrote:

But I'm still losing tv signal when it rains. It just has to be slightly raining and my tv glitches.  

If that's Sky Q then you'd need to log a fault with Sky and book an installer visit for dish realignment.  Sky no longer provides this service for Sky+ HD unless there's an existing Sky Protect Device Insurance policy in place at the address.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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