Problems viewing Matrix relioaded

[ShelleySpacey]

We are trying to watch Matrix Reliaded and when we get to one hour seventeen minutes the screen goes blank and we can't go any further.  It won't let us delete the recoding to re-download.  Does anyone have any suggestions please 

[arcadeavenger]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141