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Discussion topic: Picture keeps freezing or going grey!!!

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This message was authored by: Patty22

Message posted on ‎30 Nov 2025 02:54 PM

Picture keeps freezing or going grey!!!

Mum has had sky for two weeks, and already she's having viewing issues. The picture either freezes or goes grey. I reset the internet like I was advised by the sky bot but it's not fixed the issue? Has anyone else got or had this problem? How did your fix it?
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎30 Nov 2025 03:56 PM

Re: Picture keeps freezing or going grey!!!

Posted by a Superuser, not a Sky employee. Find out more

@Patty22  You've posted this on the Sky Go app board, what are the watchung TV on, Sky Q or Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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