Paramount + wrong region

[Sage1]

My Paramount + app has stopped working and is telling me I'm in the US so can't show content. Doesn't work on TV or phone. All other Tv streaming apps working fine.

I removed the app and reinstalled but nothing. Not sure what to do next

[BenJoBanjo · Accepted solution]

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@Sage1 wrote:

My Paramount + app has stopped working and is telling me I'm in the US so can't show content. Doesn't work on TV or phone. All other Tv streaming apps working fine.

I removed the app and reinstalled but nothing. Not sure what to do next

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What device are you using? You cannot remove and reinstall apps on Sky hardware. 
Are you running a VPN on the device you are using? 
If you have Paramount+ as part of your Sky subscription then you can only use it to log in to the UK Paramount+ app. If you've accidentally downloaded the US version to your device then it will not work. 
Also make sure that your ISP has allocated you a UK IP address. If the app thinks you are outside the UK then it will not work. 

[Sage1]

Thanks BenJoBanjo - sorry I removed it from my phone not the TV! Then I turned off the WiFi and it worked on my phone.
I don't use a vpn but for some reason my isp was a US address? I turned the broadband off for an hour and it seems fine now. Just never had this issue before!

thanks for your answer

[BenJoBanjo]

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@Sage1 wrote:

Thanks BenJoBanjo - sorry I removed it from my phone not the TV! Then I turned off the WiFi and it worked on my phone.
I don't use a vpn but for some reason my isp was a US address? I turned the broadband off for an hour and it seems fine now. Just never had this issue before!

thanks for your answer

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No problem. It happens sometimes with some ISPs who don't supply customers with a fixed IP address. Glad it's working now.