Paramount plus

[Bilmister]

It needs sorting as no one can access / sign in 

[caesarome]

@Bilmister 

Have you activated it:

https://www.sky.com/help/articles/using-paramount-plus

[Bilmister]

Yes I have an active account, paramount are saying that it's expired, but it hasnt 

[caesarome]

@Bilmister 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Jason-]

Thanks for the heads up @caesarome. We'll drop @Bilmister an invite and we can assist further with this 👍🏻

Thanks, Jason-

[Bilmister]

I need your help Jason 

[caesarome]

@Bilmister 

You can talk to the chat team via the bubble that you should see at the bottom of this page.

[Bilmister]

I'm still not able to access paramount plus 

[Bilmister]

Still not working 

[Bilmister]

I do not owe anything as I do not have an outstanding bill- keeps saying renewal in process! 

[Bilmister]

 that's what is happening and I have no outstanding bill ! 

why is paramount doing this ?

[caesarome]

@Bilmister 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Chris2026]

So it's not a paramount issue it's a sky issue. I raised a complaint via the contact us option on sky pages and got a reply in 12 hours! Not a resolution - but at least someone's talking to me. If not resolved I've told them to cancel the whole contract  as the service has been  shocking. See my other post. Keep asking /talking to them . 

[Bilmister]

Still not happy at all

[Daniel0210]

@Bilmister 

No need for another new thread so I've moved it into your original thread on this topic. What was the result of your Escalation chat as just saying you're still not happy tells us nothing really.