New series Billions starts Friday 11th Aug'23 no subtitles.

[Whya+Displayname]

I have just tried to email sky but they have told me to use the Community page...

Sky.....Can you please ensure that deaf and people with audio 

problems will not be excluded from watching and being able to understand

speech during the new series of Billions please.

Booking it to record on Sky Q is showing that there will not be any

subtitles on all (any)  of the showings of episode 1. This will be hugely

disappointing to millions of the deaf audience who love this show.

Please reassure me they will not be excluded...

[Daniel0210]

@Whya+Displayname 
This is mainly a customer helps customer forum so you’re not talking to Sky Customer Services on here.

You would be better off emailing the Viewer Relations Team at viewerR@sky.uk

[Whya+Displayname]

@Daniel0210  Thank you but how do I get there...that is not a real email address so I guess I will have to get there by other means...can you please give me easy instructions as how to get me message to the right area... Since I started this it has taken since around 7.30pm and I am giddy with going round and round..lol...

[Daniel0210]

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@Whya+Displayname wrote:

@Daniel0210  Thank you but how do I get there...that is not a real email address 

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@Whya+Displayname 

That is a real email address … whether you will receive the answer you want is another matter.

[Mark39]

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@Whya+Displayname wrote:

@Daniel0210  Thank you but how do I get there...that is not a real email address...

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Yep, perfectly real.

[Whya+Displayname]

Posts to that address are all blocked... Due to re-thinking the issue I can see I am in the entirely wrong area of Sky here and the ethos has somewhat changed... ... However, I have emailed Accessable Customer Service who may be more forthcoming.. Thanks to all.. 

[Daniel0210]

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@Whya+Displayname wrote:

Posts to that address are all blocked…

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@Whya+Displayname 

Personally I've never had the need to email them but plenty have and it being 'blocked' as you claim is not something we have heard previously. 

[nolte]

I emailed viewer relations at viewerR@sky.uk last week. Maybe the issue is with your email provider?

Hopefully they do get subtitles, I think it is a time issue.

For the 5am, sky may not get it in time rue to security to add subtitles. Also  I find 5:45am is when my sky q box updates so I wouldn't record at that time. (5am is midnight us eastern time which is when it is released there)

[Whya+Displayname]

@nolte  You are right....I have indeed pressed to record all the times its is showing just in case they slip subs in... lol.. Thanks for your friendly post.. appreciated..

[oj01]

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@Whya+Displayname wrote:

Posts to that address are all blocked... Due to re-thinking the issue I can see I am in the entirely wrong area of Sky here and the ethos has somewhat changed... ... However, I have emailed Accessable Customer Service who may be more forthcoming.. Thanks to all.. 

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As others have said, never had an issue with that email address. Emailed them yesterday, got a reply this morning. 

[Whya+Displayname]

I must somehow be making it all up then.

[nolte · Accepted solution]

Just checking now, S and AD have been added to the description for both showings on Friday 

[Whya+Displayname]

@nolte  ... This is great news... Thank you for letting us know.😀

[nigea99]

@Whya+Displayname Hopefully your recording did have subtitles - my box recorded the 5am showing & has them

BTW I thought it was a great opening episode & looking forward the rest of the series

[Whya+Displayname]

@nigea99 Thanks...yes... I grabbed them all...